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第一章 基本银行服务 Chapter One Basis Banking Services 1.1 接待 Section 1.1 Reception 1.2 打电话 Section 1.2 Telephone Calls 1.3 信用卡 Section 1.3 Credit Cards 1.4 银行保管箱 Section 1.4 Safe Deposit Box 1.5 账户 Section 1.5 Accounts 1.6 存款 Section 1.6 Deposits 1.7 挂失 Section 1.7 Loss Reporting 1.8 取款 Section 1.8 Withdrawals 1.9 旅行支票 Section 1.9 Travellers Cheques 1.10 汇款 Section 1.10 Remittance 1.11外汇 Section 1.11 Foreign Exchange 1.12 黄金 Section 1.12 Gold 1.13 信用证 Section 1.13 Letters of Credit 第二章 电子银行服务 Chapter Two E-Banking Services 2.1 自动取款机 Section 2.1 Authomated Teller Machine 2.2 电话银行 Section 2.2 Telephone Banking 2.3 手机银行 Section 2.3 Mobile Phone Banking 2.4 网上银行 Section 2.4 online Banking 第三章 贷款与按揭 Chapter Three Loans and Mortgages 3.1 贷款 Section 3.1 Loans 3.2 按揭 Section 3.2 Mortgages 第四章 投资与理财 Chapter Four Insurance and Investments 4.1 保险 Section 4.1 Insurance 42 投资 Section 4.2 Investments